Catholic Community Services of Southern Arizona, I Service Coordinator III (Case Management) in Albuquerque, New Mexico

As a condition of employment, all CCS employees are required to qualify for an Arizona Level One Fingerprint Clearance Card

Position Purpose

This position will perform intakes for new consumers and review the consumers’ histories as well as assess their strengths and challenges in order to determine consumer needs. This position will coordinate all services within the agency and with community resources. This position provides direct services to a caseload of individuals who may be deaf, hard of hearing, deafblind, or deaf/hard of hearing with significant disabilities and provides the support needed to obtain community resources, life skills, and stabilization in their lives. This position will work with staff and community referral entities to appropriately assess consumer needs as well as identify internal service needs and external resources. Maintains necessary case records and client file documentation. Position may from time to time be stressful and require a high demand of performance. This position is required to travel to meet needs of referred persons. May perform other duties as assigned.

Essential Functions
  • Works with referring agencies/organizations throughout New Mexico to provide direct service to individuals (“consumers”) in community settings, home residences, and/or at job sites throughout the State
  • Conducts intake services to include reviewing referral information, completing appropriate management forms (e.g., Intake, History, Confidentiality, Authorization to Release Information, etc.), conducts a review of needs and an internal assessment to identify needed services (available from COPD and/or other agencies/entities, presents information at client coordination meetings, and develops and implements/oversees consumer service plans
  • Develops and implements, with staff assistance, internal assessment procedures, to determine strengths, challenges, training and support needs. These will include both ecological assessments and person centered planning as well as standardized intake and assessment procedures
  • Coordinates and oversees services that consumers receive from Community Outreach Program for the Deaf (COPD-NM) which are Vocational, Deafblind and Special Services, and Interpreting
  • Participates on the Vocational as well as the Deafblind and Special Services service teams; ensures consumers’ services meets identified and authorized services according contracts
  • Provides advocacy for consumers in the areas of public benefits programs, education, and accessibility within various systems in the community
  • Supports consumers in need with parenting skills, budgeting and family resources to ensure stability within the family
  • Develops and coordinates workshops throughout the state on specific areas to support consumers’ needs that may include; financial stability, taxes, estate planning, life coaching, prevention of domestic violence and substance abuse, self-advocacy, conflict resolution, communication skills, how to use Support Service Providers (SSPs), etc.
  • Guides the SSP IIIs in providing advocacy support
  • Coordinates the current emergency/crisis screening process; works with consumers in crisis to determine eligibility for emergency assistance (food, housing, utilities, transportation) funding; refers consumers to appropriate community resources
  • Tracks referrals to outside agencies (DVR, SSA, DHS, NMCDHH, NMCFB, etc.) to ensure services are accessible and provided in a timely manner
  • Assists consumers in the coordination of services received jointly from COPD and other agencies/entities
  • Assists consumers in securing appointments and arranging necessary access supports
  • Provides technical assistance and consultation with other community organizations on effective practices when providing services to individuals who are deaf, hard of hearing, and/or deafblind which will promote greater access for these individuals to services and supports in the community
  • Develops and administers an internal emergency/walk in system that supports consumers and agency and works with external resources for emergency options
  • Conducts case staffing with appropriate staff; schedules and monitors case review processes
  • Reports caseload size, consumer needs and staffing patterns to supervisor for review of productivity
  • Maintains a case load and billable hours needed to meet contractual obligations
  • Responsible for maintaining all cases and caseloads and contract requirements in accordance with outside agency service contracts
  • Maintains required case/unit records/documentation of consumer contact and services to include unit counts, file notes using (SOAP format) and other documentation required by CCS/COPD and/or contracts ensuring that records/documentation are up-to-date and complete
  • Participates in training and in-services to enhance professional growth
  • Maintains healthy communication with contractors, employees, and supervisor
  • May drive agency or personal vehicle on company business

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in the job.

Minimum Qualifications
  • Bachelor’s in Counseling, Rehabilitation, Social Work, Special Education, or related field
  • American Sign Language skills and various manual communication modes
  • Knowledge of DD and vocational rehabilitation systems
  • 2 years of experience working with individuals who are deafblind and/or deaf/hard of hearing with a significant disability in a professional counseling, case management capacity, education and/or rehabilitation setting
  • The proven ability to write grammatically correct and clear reports and other documents
  • Pass drug screening
  • Pass FBI Fingerprint Criminal History Summary
  • Valid New Mexico Driver License, proof of insurance, New Mexico Motor Vehicle Division Motor Vehicle Report, and reliable safe transportation
Desired Qualifications
  • Master’s in Counseling, Social Work, Special Education, Rehabilitation or related field
  • Fluency in American Sign Language.
  • Additional years of directly related experience (service coordination, vocational rehabilitation, counseling or case management for individuals who are deaf, hard of hearing, deaf/hard of hearing with significant disabilities, and/or deafblind)
  • Experience in working in the Deaf Community.
  • Experience in coordinating services across multiple disciplinary fields to serve consumers.
  • Specialized training in working with individuals who are deafblind
  • Experience designing and facilitating service plans for individuals who are deafblind

No.: 03-10-101

Location: Community Outreach Program for the Deaf - Albuquerque

Status: Non-Exempt - Full Time

Salary: $15.00-$18.75 per hour DOE

Open: Jun 28, 2016

Closing Date: Open Until Filled