Kelly Services Desktop Support Specialist in Addison, Texas
Kelly Services has partnered with a Leading Financial Organization in Addison, TX seeking a Desktop Support Specialist to be responsible for maintaining, analyzing, and troubleshooting computer systems. The Desktop Support Specialist will troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
Job Title: Desktop Support Specialist
Work Location: Addison, TX
Start Date: ASAP
Duration: 6 months
Compensation Rate: $20.00 - $22.00 per hour
Position Type: Contract
Type of Hours: Full Time
Major Job Duties and Responsibilities
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. Assist all our users with any logged IT related incident when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Accurately record, update and document requests using the IT ticketing system (ServiceNow). Provide Technical and IMAC (Install/Move/Add/Change) support for Computer Hardware, Software, Printers, Mobile Devices, and Telecommunications hardware. Deploy and resolve incidents with printers, copiers and scanners. Maintain excellent customer service for all users while adhering to OLAs. Continuously improving knowledgebase for incident resolution and user self-service, and work with Service Desk team to help them take on additional first-call resolution opportunities. Maintain inventory of IT assets and have machines staged to deploy on short notice.
ITIL certification preferred A+ certification preferred but not required Minimum 3 years of Helpdesk / Desktop technical experience in a service environment with more than 2,000 customers in multiple locations. Ability to work under pressure and within strict time constraints while working in a changing environment with continually changing direction and requirements Ability to communicate technical issues to business leaders as well as to communicate contact drivers to engineers (written and verbally) Must be confident, highly motivated and passionate about making a difference.
Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]
Category: IT/Software Development