Comcast CommTech2, Installation & Service in Aberdeen, Maryland

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for performing residential standard home theater

installations associated with video installations and service

(troubleshooting) to tap; routine multi-product disconnects (requested

and non-pay); inspection and installation/upgrade of residential

ground/bond as needed; and signal leakage detection and repair, in

accordance with company procedures and practices. Completes

installations of customer equipment in single and multiple family

dwellings including pre-wired units; performs additional outlets

installs, reconnects, and change of service; performs all installations

adhering to Company procedures and safe work practices, NEC and NESC

requirements, and local ordinances in order to provide services to the

customer. Communicates with customers in a clear and straight forward

manner and represents the company and its service philosophy to the

customer. Functions with an increasing degree of proficiency and a

decreasing degree of supervision with regard to those skills and tasks

for which training and instruction are received during tenure in this

position.

Core Responsibilities:

- Reviews all requested services with the customer in order to ensure

understanding and agreement along with surveying the installation routes

and reviews proposed routes with the customer in order to obtain

agreement on the location of cable outlet(s.)

- Inspects existing bond/ground to ensure compliance with company and

National Electrical Code (NEC) requirements; makes new bond/ground as

required in order to protect employees, customers, and equipment from

electrical shock or damage. Performs signal leakage ride-outs.

- Checks into each job in a timely manner in order to ensure all details

of the work are recorded for entry in the customer's account once the

work is completed. Cleans, stocks, and maintains vehicle and equipment

in order to be prepared to handle all types of video installations.

- Determines acceptability of video and data services by reviewing

television picture quality and PC and modem connections following any

work on cable services to provide the best possible service for the

customer(s.) Provides information on available services to new and

existing customers in order to sell additional services and attempt to

upgrade existing services.

- Ability to read general system layouts from blueprints, use basic

cable installation tools, hand tools, lift and carry loads of 70lbs or

more, access crawl spaces and attics, performs jobs from high places (on

ladders and/or poles approximately 18 to 20 feet above ground) and stand

50-70% of the time.

- Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

- Knowledge of the National Electrical Code (NEC,) the National

Electrical Safety Code (NESC,) the Occupational Safety and Health Act

(OSHA,) Federal Communications Commission (FCC,) Environmental

Protection Agency (EPA,) Department of Transportation (DOT,) American

National Standards Institute (ANSI,) and various state and local codes

including G.O. 95 and G.O. 128, (when applicable.)

- Works with basic cable test equipment, broadband, computer operations,

mathematics.

- Versed in cable industry vocabulary and explains how to use the

products.

- Performs work near power lines and electricity in inclement weather

along with moderate exposure to noise levels. Close vision, peripheral

vision and ability to adjust focus while manipulating connectors,

fasteners, wire, and objects such as pens, keyboard, and mouse; uses

hands.

- Drives company vehicle in a safe and responsible manner. Work shifts

may include weekends and may include 10 hour days for 4 days a week;

also must be available to work overtime including weekends, evenings,

and holidays.- Uses sound judgment in decision-making, problem-solving,

project management and readily accepts ownership of personal decisions,

behavior, and/or actions regardless of the outcome.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Demonstrates a basic understanding of the Company's products and

services.- Works in a fast-paced environment.-Possess understanding of

the Company's standards, policies, procedures, and methods.- Works well

with others to achieve department objectives; appreciates the

performance of team members and tailors information to needs of the

audience while actively listening to others' ideas and seeks feedback to

measure results of work.

Job Specification:

- High School or Equivalent

-

- Other Professional Certification

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer